Delta, a global leader in power and thermal management solutions, through a comprehensive service network and cutting-edge technological advancements, reaffirms its commitment to empowering engineers, maximising customer uptime, and embracing innovation specifically for the telecom sector.

Mr. Niranjan Nayak, MD, Delta Electronics India, commented "Our engineers are the backbone of Delta's success in India, and their continual growth and development are central to our mission. Delta has established advanced CRM & Learning Management system to support engineers remain updated, manage their workflow efficiently and a nationwide training infrastructure comprising workshops, online courses, and hands-on labs equipped with live equipment’s. This approach ensures that our more than 1,000 engineers across the country possess real-time information & expertise needed to address diverse customer requirements effectively, fostering enduring partnerships and delivering exceptional service experiences.”

Delta boasts an expansive service network spanning the nation, extending from the Leh to Kanyakumari. Supported by over 70 strategically situated service warehouses, this network ensures swift delivery of essential components and rapid service response, thereby minimising downtime and maximising operational efficiency for our esteemed customers.

Delta Electronics India is at the forefront of adopting emerging technologies to revolutionise service delivery in Telecom operations in VR, E-learning & Training Centres, Geo-tracking & Geo-fencing as well as AR & AI.

Understanding the importance of real-time feedback, Delta utilises AI-powered tools to capture customer feedback and conduct audits, driving continuous service improvement. Moreover, Delta offers customer support in multiple regional languages, ensuring seamless communication and building trust with their diverse customer base.

Mr. Rajesh Kaushal, Vice President, Delta Electronics India, mentioned, "Our robust remote technical support capabilities underscore our commitment to customer uptime," affirms Our dedicated DeltaCare team of L1, L2, and L3 engineers, equipped with cutting-edge technology, resolves substantial  customer issues remotely while on call itself, significantly enhancing operational efficiency ,quick turnaround and minimising service disruptions. This not only benefits our customers but also contributes to a more sustainable future by reducing unnecessary travel and environmental impact.

Delta invests in dedicated training labs equipped with live products & equipment to enhance engineer understanding and technical proficiency. Additionally, operating in-house repair centre ensures swift service accessibility, maximising uptime and profitability for partners' products.

Delta's all-seasons, 24/7 remote resolution DeltaCare support guarantees customer uptime while reducing environmental impact by minimising travel requirements. Their remote resolution support team saves over 100,000 kilometres of travel every month, underscoring Delta's commitment to environmental responsibility.