Delta Electronics India shifts telecom customer support with innovative solution

  • Industry News
  • May 08,24
Over two decades of deploying smart energy-saving solutions to support the rapid transformation of India’s information technology, e-mobility, renewable energy, and manufacturing sectors
Delta Electronics India shifts telecom customer support with innovative solution

Delta, a global leader in power and thermal management solutions, through a comprehensive service network and cutting-edge technological advancements, reaffirms its commitment to empowering engineers, maximising customer uptime, and embracing innovation specifically for the telecom sector.

 

Mr. Niranjan Nayak, MD, Delta Electronics India, commented "Our engineers are the backbone of Delta's success in India, and their continual growth and development are central to our mission. Delta has established advanced CRM & Learning Management system to support engineers remain updated, manage their workflow efficiently and a nationwide training infrastructure comprising workshops, online courses, and hands-on labs equipped with live equipment’s. This approach ensures that our more than 1,000 engineers across the country possess real-time information & expertise needed to address diverse customer requirements effectively, fostering enduring partnerships and delivering exceptional service experiences.”

 

Delta boasts an expansive service network spanning the nation, extending from the Leh to Kanyakumari. Supported by over 70 strategically situated service warehouses, this network ensures swift delivery of essential components and rapid service response, thereby minimising downtime and maximising operational efficiency for our esteemed customers.

 

Delta Electronics India is at the forefront of adopting emerging technologies to revolutionise service delivery in Telecom operations in VR, E-learning & Training Centres, Geo-tracking & Geo-fencing as well as AR & AI.

 

Understanding the importance of real-time feedback, Delta utilises AI-powered tools to capture customer feedback and conduct audits, driving continuous service improvement. Moreover, Delta offers customer support in multiple regional languages, ensuring seamless communication and building trust with their diverse customer base.

 

Mr. Rajesh Kaushal, Vice President, Delta Electronics India, mentioned, "Our robust remote technical support capabilities underscore our commitment to customer uptime," affirms Our dedicated DeltaCare team of L1, L2, and L3 engineers, equipped with cutting-edge technology, resolves substantial  customer issues remotely while on call itself, significantly enhancing operational efficiency ,quick turnaround and minimising service disruptions. This not only benefits our customers but also contributes to a more sustainable future by reducing unnecessary travel and environmental impact.

 

Delta invests in dedicated training labs equipped with live products & equipment to enhance engineer understanding and technical proficiency. Additionally, operating in-house repair centre ensures swift service accessibility, maximising uptime and profitability for partners' products.

 

Delta's all-seasons, 24/7 remote resolution DeltaCare support guarantees customer uptime while reducing environmental impact by minimising travel requirements. Their remote resolution support team saves over 100,000 kilometres of travel every month, underscoring Delta's commitment to environmental responsibility.

 

Emphasising on-going technical training for Customers & field staff ensures exceptional service delivery and strengthens their commitment to customer satisfaction. By investing in people, embracing innovation, and prioritising customer needs, Delta Electronics India reaffirms its leadership in power and thermal management solutions, committed to empowering its workforce, ensuring customer uptime, and fostering a sustainable future.

Related Stories

Electrical & Electronics
LAPP launches first bio-cable in series production for sustainable connectivity

LAPP launches first bio-cable in series production for sustainable connectivity

LAPP is now working intensively on the sustainable optimisation of sheath materials and is further promoting the use of bio-based plastics.

Read more
Material Handling Equipment
“MHE Will Become One of The Biggest Industries in The Coming Years”

“MHE Will Become One of The Biggest Industries in The Coming Years”

Although the average unit load has decreased in size, the process time for handling each unit has been reduced by at least 100 times compared to 10 years ago.

Read more
Electrical & Electronics
Amara Raja Invests €20million in InoBat

Amara Raja Invests €20million in InoBat

InoBat, specialises in research, development, and production of batteries for electric vehicles.

Read more

Related Products

Servo Drives, Fully Digital

ELECTRICAL & ELECTRONIC EQUIPMENT

Bristol Industrial Electronics offers optimum quality, fully digital servo drives. 

Read more

Request a Quote

Fluorescent Pigments for Traffic Cone

ELECTRICAL & ELECTRONIC EQUIPMENT

Aron Universal Limited offers a wide range of fluorescent pigments for traffic cone.

Read more

Request a Quote

D C Choke

ELECTRICAL & ELECTRONIC EQUIPMENT

Miracle Electronic Devices Pvt Ltd offers a wide range of D C choke.

Read more

Request a Quote

Hi There!

Now get regular updates from IPF Magazine on WhatsApp!

Click on link below, message us with a simple hi, and SAVE our number

You will have subscribed to our Industrial News on Whatsapp! Enjoy

+91 84228 74016

Reach out to us

Call us at +91 8108603000 or

Schedule a Call Back