• Special Telephone Systems

Integrated Call Centre Solutions

Special Telephone Systems makes integrated call centre solutions. These are based around its supercall automatic call distributor (ACD). Call centre operators can configure incoming and outgoing calls according to their operational requirements. The distributor presents customisable call statistics through a graphical user interface in both real-time and historic detail. Through the management information system, users can easily and closely manage agent activity in detail. The manufacturer also has an IVR system-IVAS-which is fully integrated with its ACD to deliver front end voice processing. The call centre solution can be networked over a number of remote sites. The entire system can be linked through computer telephony integration with host databases.